Important Notice
During the next two weeks (WB 28/02/11 and WB 07/03/11), Mr Davis will be on paternity leave. Your lessons are below. Work through the tasks thoroughly as they are all on topics you haven't covered yet - you should treat these lessons as any normal Business Studies lesson!
Lesson 1 - The Product Mix & R&D Lesson 2 - Stock Control Lesson 3 - Quality Lesson 4 - Productivity Lesson 5 - Consumer Protection
This unit focuses on how to meet customer needs and wants and therefore achieve repeat purchases.
Links to revision notes and activities for each topic will appear after you have covered the topic in class.
| Topic |
What you need to learn |
Links |
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Design and R&D
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Managing stock and quality
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Cost effective operations
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Effective customer service
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Consumer protection legislation
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Trades Description Act
- Sale of Goods Act
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