cLc Success (NW) > Training & Support > UniServity cLc Support

UniServity cLc Learning Platform Support

If you have any questions regarding 'How to Use' the cLc, please refer to the regularly updated cLc User Guides on this site. In addition, you will find online User Manuals by clicking the  in the top right of the page when you are using your Learning Platform.
If you are still having problems or require technical assistance, please contact the UniServity Support Desk as follows:
UK Support:                Tel:     0845 675 1151  (Mon - Fri 8am - 6pm)
For schools contacting us outside of the UK please dial +44 (0)1189 255 313
Nominated clc Support Contacts:
Please note, you will need to be a nominated UniServity cLc support contact in order to access the UniServity support service.    How do I become a nominated contact?
Support Passwords:
When emailing support you will need to include a support password.  If you are calling the number above you will also be asked to confirm your suppport password.
How long will it take to respond to my query?  (cLc Support Desk Priority Matrix)
Click here to view the UniServity Priority Matrix which determines the response times to calls and emails to the UniServitySupport Desk.